Reviews on Laskys

They will advertise cheaper than elsewhere let you order the product, take your money, then tell you its out of stock. I understand that this is a common problem with them

This reviewer does not recommend this merchant

In mid March I ordered, and paid in full, for a Panasonic TH-50PX70B at £799.99.

When it was delivered late on 27 March 2008 it was damaged prior to arrival and totally inoperable; Laskys.com were notified of this both by in writing on 28 March 2008 (by email) and by telephone on 29 March 2008.

On the morning of 1 April 2008 their assigned engineer, from Comet Group plc the parent company, visited my property and inspected the damaged plasma screen and concurred that it was indeed a write off. He immediately verbally advised Laskys customer service department of this by telephone. He also advised me that he had requested a collection and replacement of the screen and that I would be called to be notified of a proposed date/time of this transaction to take place within a few hours. Before he left he stuck a return authorisation document on the screen packing case. At that time I had every reason to believe all to be in order for a replacement as soon as possible.

By late afternoon on 1 April 2008, (and April fool joke with hindsight?) not having heard anything from Laskys I telephoned their service department to determine any arrangements made. I spoke to an adviser (named 'C'), who went through the details as above with me, finally advising me that the damaged screen would be collected on Tuesday 8 April (i.e. in one week’s time) and a replacement screen of the same make/model would also be delivered at that time. Once again, I had every reason to believe all to be in order for a replacement as soon as possible.

I waited in all day on 8 April 2008 in anticipation of delivery of my replacement screen. By late afternoon having heard nothing from Laskys or their agents, I rang Laskys customer services requesting an update on the delivery but was referred to Expert Logistics. I then spoke to Expert Logistics who had no trace of a collection/delivery for me from Laskys for 8 April 2008.

I then telephoned the Laskys.com customer services department and spoke to another representative ('D') at length. He advised me that there was no further information on Laskys.com system other than confirmation that I had spoken to ‘C’ on 1 April 2008. He further advised me that the Panasonic TH50PX70B was no longer available.

I politely but firmly expressed my disquiet and disbelief at the catalogue of errors made by Laskys.com to date and, with no other option, reluctantly agreed to have a full refund as they could no longer honour our original contract when I ordered and paid for the plasma screen on 17 March2008 that I urgently needed for business purposes. Our conversation ended with me being advised that a customer services representative from Laskys would contact me first thing the next morning, also bizarrely that I would need to arrange for a ‘blue sticker’ to be affixed to the package prior to collection!

As you can imagine I was not best pleased with the level of “service” received from Laskys and it’s various representatives to date, and asked the following questions by email:

Why had the engineers report from over 7 days not gone into your system?
Why is there no apparent record of his conversation with your service department on 1 April 2008? (Given that they claim to monitor and tape all calls!!)
Why is there a record of my conversation with your service department on 1 April 2008 but none of the further arrangements made?
Why was I promised a replacement screen over 7 days ago and this not been delivered?
Why am I now being told that I cannot have the original screen Lasksys were contracted to provide?
Why was I not advised of this on 1 April 2008?
Why have you not yet set arrangements in train to collect the damaged screen?

Most importantly and annoyingly, I now have to find an alternative supplier of a similar screen. I also have to wait even longer for a refund of monies paid to Laskys over 23 days ago!

Notably nobody has responded to my calls or emails. not even a courtesy call from someone offering an explanation as to why your “system” has failed a custome

This reviewer does not recommend this merchant